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Tuesday, January 18, 2011

Tip Tuesday: Saying thanks

Welcome to another Tip Tuesday!

How often do you think about telling someone they did a good job? How often do you think about sending a complaint when you receive poor service? If you're like most people, you're more likely to think about contacting a company to complain about poor service as opposed to contacting a company to share a moment of outstanding service.

I've been sharing my thoughts about Walt Disney World on this blog for more than three years now, and in countless posts, I keep talking about the fantastic work of the cast members at Disney. These are the people who truly make the magic happen each and every day from custodial and maintenance workers to Mousekeeping staff to food service crews to Imagineers to Guest Services. These people deserve, no, have earned a pat on the back from time to time.

Who can give them that bit of thanks? We do.

There are two ways to recognize a cast member for outstanding service. The first way is to stop at guest services (in a park) or the concierge (at a resort) and ask for a Great Guest Fanatic Card. These are cards that guests can fill out and give to Guest Services/Concierge to let Disney know that a cast member is doing a really great job. It doesn't take but a minute or two to let a cast member (and their manager) know that their hard work was appreciated.

The second way to recognize a cast member for outstanding service is to send an email or letter to Guest Relations. Email can be sent to Letters can be mailed to:

Walt Disney World Guest Communications
P.O. Box 10040
Lake Buena Vista, FL 32830-0040

In either case, be sure to include as much information as you can, including the cast members name (if you have it). In the case of a "friend of a character", include the character's name, date, time and location. It's a good idea to make a note of good service when it happens. Jot some basic information down before you forget it. Most of us have cell phones with some sort of note-taking feature.

Disney really does take the time to read every comment, good or bad. I've sent several emails to Disney giving praise for various cast members who truly were outstanding. In every instance, I received a thank you email from a Disney representative.

Take a moment to say thanks to a Cast Member for giving outstanding service. It's another way you can help make some magic for someone who is working hard to make magic for you.


Believes in Fairies said...

Thank you for that information! I have something that a CM was going to take care of for me from my trip that a couple CMs made better. I would just rather take care of it and now I know where to do that.

Ian said...

I am a model Dad and I appreciate other people’s effort to please me so I always say thank you to anyone who extends services to me especially if my kids are watching... I think thank you is a magic word in order to receive quality service that we deserve.

HeeWho said...

I have a letter of praise to send about a cast member and I googled "Walt Disney World customer service cast member" and this post showed up. Extremely helpful! Thanks for posting! Love your blog. Please drop in on mine sometime at!

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