Do you know which ticket you're really using on your Magic Band?

It may seem pretty straightforward - you purchase your tickets, get your Magic Band and off you go to enjoy the parks!  However if you happen to have multiple sets of tickets, you may inadvertently use the wrong set of tickets at the wrong time.

This happened to me recently.  I had purchased a set of 8-day park hopper tickets for an upcoming trip in June.  This happened back in February.  As soon as they came in, I linked these tickets to the MyDisneyExperience account and attached them to each family member so that we would be ready when our FastPass+ window opened up.

In March, one of my kids was heading to WDW with his high school band.  As part of this trip, he had a 2-day, one park ticket.  Again, I linked his ticket to the MyDisneyExperience account and attached it to this child, so he could make FastPass+ reservations.

As he is leaving, he gets his Magic Band for his school trip and he's all set to go, having no idea that he's got the wrong tickets on this Magic Band.

Fast forward to April.  I'm getting ready to start making FastPass+ reservations for that June trip and, surprise, no ticket listed for that child who went on the band trip.  What?!?!  I try to re-link his ticket and no go.  That ticket has been used.  Used?  How?

It turns out that when I linked his band ticket to is MyDisneyExperience account, the Magic Band that was generated for the band trip pulled the first tickets that were linked to him - the 8-day passes, instead of the 2-day tickets.  So when he went in March, he actually activated the 8-day pass.  As you may recall, tickets automatically expire 14 days from first activation, so those 8-day tickets were burned up.

Fortunately, Disney has outstanding customer service.  With a tremendous amount of help from a particular cast member who shall remain nameless at his request (R - many thanks!!!) I was able to get a group of replacement comp tickets that equal the 8-day park-hopper ticket that was accidentally linked.  Unfortunately, that means some FastPass reservation options aren't available, but we can work around that.

So what's the lesson here?  Again, my thanks to the nameless cast member, who explained that when someone has multiple tickets, the first ticket purchased has the top priority and, thus, is the ticket that gets applied to the Magic Band.  If you have multiple tickets in hand, you may want to call Disney at (407) 939-5277 and let them know which ticket is the priority and is the one you want to go on the Magic Band first.

Sometimes people purchase multiple packs of tickets, especially when there's word of an impending price increase.  Or, you might to use up a 2-day ticket before using a larger ticket option.  Again, it's best to call ahead to set the priority order for ticket use.  Otherwise, you could be in for an expensive and unwelcome surprise.

Magic Bands and FastPass+

Welcome back for another Tip Tuesday!

This week, I wanted to get into the differences between Magic Bands and FastPass+.  Many in the Disney fan community have strong feelings (both positive and negative) about Magic Bands and FastPass+.  Many guests can easily think that the two go together, which is not exactly the case.  So I thought I'd go through what each does and how they can be related.

MagicBand
Put simply, a Magic Band is the same thing as the old Key to the World card guests used to use during a stay at Walt Disney World.  Instead of a plastic card, guests receive a rubber-like bracelet.  It uses the same RFID technology as the old card.  Just like the old card, the band serves as the guest's room key, charging privileges and PhotoPass (now Memory Maker) ID.  Also, just like the old card, the band can hold park tickets, if tickets are loaded onto the account.  So why did Disney go to Magic Bands instead of the cards?  For one thing, the cards are much easier to lose or misplace.  It is far easier to have  your ticket, room key and everything else right on your wrist.  Oh, one thing about security in case you're worried about someone stealing your band and using it to charge purchases or get into the parks - guests must still use a pin number when charging and the biometric scanners are still used at the parks, so there's really no point in stealing a band.  If a band is stolen, Disney can very quickly deactivate that band, making it truly useless.

FastPass+
In the old days (I'm starting to sound like some old guy), guests inserted their ticket card into a machine and out came a FastPass ticket allowing the guest to return at a certain time.  There was one hitch, though -- the guest had to enter the park and go (sometimes run) to the FastPass machines to get a pass.  There were plenty of times where the line for the FastPass machines were longer than the standby lines in the attraction itself, especially at park opening.  So Disney created FastPass+, which essentially, is an advance reservation system for FastPasses.  Guests go online to the MyDisneyExperience site and make reservations for up to three attractions in one park for a certain day (Disney is tweaking this site and it is likely that soon guests will be able to get passes for attractions and different parks in the same day).  These advanced reservations can be done up to sixty days in advance, eliminating the need to be in the parks and to rush to an attraction, or at least that was the theory.  Guests are still running around the parks at rope drop.  The one benefit here is that guests can use the MyDisneyExperience app while in the parks to change their FastPass reservations (either change the time or the attraction).  When it's time for a guest to visit a certain attraction, they place their Magic Band against a reader and are then permitted to enter.

There is one problem with FastPass+ that, I understand, Disney is working to address.  Once the guest has used up their three advance FastPasses, they can go to one of several FastPass kiosks located in the parks to get additional passes, but they can't do this online using the MyDisneyExperience app.  However, what's happened is that, again, the lines for the kiosks are getting longer than the standby lines themselves.  Apparently, Disney is working to modify the app so guests can schedule additional passes online instead of having to wait in a long line for a kiosk - and those lines are LONG!  When I was at WDW during Marathon weekend (which is a slower time of year), some people were waiting nearly an hour just to get to a kiosk.

Many of the guests who have problems with the Magic Bands are actually upset with FastPass+ and not the bands themselves.  I have to agree with some of the criticisms.  In all, FastPass+ is a pretty good idea, but it does require some tweaking, particularly once a guest has used up all the original passes.  Further, Disney needs to add the ability to book passes for attractions in multiple parks in the same day.

As the Magic Band technology spreads to other parks around the world - Disneyland is due to start using Magic Bands in the near future, it's important for these kinks to be worked out.  One thing remains the same - that families can have fun together and can even do so in a spontaneous way.  There's so much to do at Walt Disney World that isn't covered by FastPasses, as I am constantly reminding people.

What are your thoughts about Magic Bands and FastPass+?

(correction:  FastPass+ reservations can be made up to 60 days in advance, not 6 months - my error!!  The article has been corrected above.)